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Cartersville Heating and Air
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Local Reviews
for Cartersville, GA
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The technicians are described as knowledgeable, respectful, and helpful, providing clear explanations and addressing concerns. Customers appreciate the professionalism, efficiency, and politeness of the Dobbs team. Positive reviews highlight the quality of work, timely responses, and fair pricing. Customers express satisfaction with the services provided, mentioning the technicians' expertise, thoroughness, and ability to explain technical information in a way that is easy to understand. The positive reviews also mention the company's reliability, punctuality, and willingness to go the extra mile to ensure customer satisfaction. However, there are a few negative reviews that mention high costs and a perception of being overcharged. Additionally, some customers express dissatisfaction with the length of time taken to complete the work or the quality of the workmanship. Overall, the reviews suggest that Dobbs provides reliable and efficient HVAC services, with a focus on customer satisfaction and technical expertise. While there are some areas for improvement, the positive reviews outweigh the negative ones, indicating that Dobbs is a reputable and trustworthy company in the HVAC industry.
Excellent Service
Caretha - Cartersville, GA 30120
Mason was very thorough. He was on time and explained everything to me in a way I could understand. I felt comfortable and satisfied with his service.
Excellent service
Caretha - Cartersville, GA 30120
Mr. Gary and his apprentice Jared provided excellent service. Mr. Gary explained everything to me and helped me feel not only comfortable with the decisions I made but with the quality of work that was being provided.
Dobbs Technician A.
Completed single system heat maintenance, replaced filter, furnace operating properly at this time
Dobbs Technician A.
Arrived 902am, no answer at the door. Spoke with property manager she said she spoke with homeowner and they are in another country. Said she will call the office back to reschedule.
Dobbs Technician A.
DCM1: Heat complete, replaced 16x25x1 filter. System is heating and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Found indoor blower and coils are dirty, Indoor capacitor is weak 5/4.4 however is still starting the blower at this time. Spoke with homeowner about issues she decided to wait. Maintenance checklist and photos attached.
Dobbs Technician A.
DCM1.5: Heat complete, replaced (2) F14x20x1 and cleaned washable filters. System is heating and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Found indoor blower and coils are both dirty, return duct work is not properly sealed and is not insulated in some locations. System does not have a water safety for drain line, if drain line clogs water will spill over primary drain pan. Need to schedule comfort advisor to quote updating duct work. Duct work look’s original to the home, system is 9y/o warranty expired in June 2021. Photos and maintenance checklist attached. Homeowner requested Monday for comfort advisor.
Dobbs Technician A.
Arrived to system off. Put system in heat mode and went to indoor unit found blown fuse. Replaced fuse and turned fan on system ran, turned on emergency heat system ran, turned on heat and fuse blew unwired 24v to outdoor unit and tested system in heat indoor unit ran. Found rub out on low pressure switch. Wrapped wires in electrical tape to prevent wires from shorting out. Tested system in heat, and found that we were not getting 24v from contact on the defrost board. Spoke with homeowner need to get a senior tech out to confirm bad defrost board. System is operating in emergency heat now.
Dobbs Technician A.
Performed single system heat maintenance on furnace, operating properly at this time
Dobbs Technician A.
Unit had bad dual capacitor, replaced, operating properly
Dobbs Technician A.
DCM1: A/C complete, replaced (1) 16x25x1 filter. System is fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Temp split 16*. Photos and maintenance checklist attached.
Dobbs Technician A.
DCM1: AC complete, replaced (1) 24x24x1 filter. System is fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Temperature split 17*. Photos and maintenance checklist attached.
Dobbs Technician A.
DCM1 : A/C complete, replaced (1) 14x25x1 filter. System is fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Temperature split 16*. Photos and maintenance checklist attached. Filter was impacted, recommend replacing filter more frequently to help with longevity of the system.
"Great Customer Service and Follow Up"
"Great Company, Great Service!"
"Impressed by Dobbs’ professionalism"
"John was great"
"Friendly, Courteous, and Knowledgeable"
