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Woodstock Heating and Air
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Local Reviews
for Woodstock, GA
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The technicians are described as knowledgeable, respectful, and helpful, providing clear explanations and addressing concerns. Customers appreciate the professionalism, efficiency, and politeness of the Dobbs team. Positive reviews highlight the quality of work, timely responses, and fair pricing. Customers express satisfaction with the services provided, mentioning the technicians' expertise, thoroughness, and ability to explain technical information in a way that is easy to understand. The positive reviews also mention the company's reliability, punctuality, and willingness to go the extra mile to ensure customer satisfaction. However, there are a few negative reviews that mention high costs and a perception of being overcharged. Additionally, some customers express dissatisfaction with the length of time taken to complete the work or the quality of the workmanship. Overall, the reviews suggest that Dobbs provides reliable and efficient HVAC services, with a focus on customer satisfaction and technical expertise. While there are some areas for improvement, the positive reviews outweigh the negative ones, indicating that Dobbs is a reputable and trustworthy company in the HVAC industry.
Great service
Eric - Woodstock, GA 30188
They were on time, courteous and thorough. They diagnosed the issue and handled the warranty claim with the manufacturer. Will use them again, and signed up for their maintenance service.
Awesome problem solving! Thanks!
Jennifer - Woodstock, GA 30189
Gary and Kevin were persistent until the issues were corrected and we are back up and running. Thanks so much!!!
Excellent service
Jennifer - Woodstock, GA 30189
Johnathon went beyond expectations with his helpful attitude and knowledge. Thank you Johnathon!
Alaways punctual and professonal
Michelle - Woodstock, GA 30188
Awesome
Dobbs Technician A.
Performed a single system cooling maintenance on a 2020 Goodman the ODT is 69°.Tested overall operation of equipment confirming the indoor & outdoor equipment was both fully operational.The filter 16x25x1 was discolored along with clogged the filter was replaced on this visit.Blower motor was fully operational not showing any signs of being intermittent or dropping out.Blower wheel was inspected finding it to be dirty when a blower wheel gets dirty it minimizes the efficiency of equipment along with places a strain on equipment and parts which shortens the lifespan of both a quote has been provided to clean blower wheel.Inspected indoor evaporator coil finding it to be dirty when a indoor evaporator coil gets dirty it minimizes the efficiency of equipment along with can affect the ability to heat/cool properly a quote has been provided to clean indoor evaporator coil.Inspected wires and connections not finding any broken, damaged or arced wires along with didn’t find any damaged or loo
Dobbs Technician A.
Replaced warranty Indoor coil. Removed old coil, leak checked and pulled vacuum. Charged with R410A freon to factory specs. Checked delta t. Unit operating at factory specs.
Dobbs Technician A.
Gave quote for replacement of warranty Indoor coil. Estimate for coil and membership included.
Dobbs Technician A.
Found wiring to pwr switch for furnace loose causing furnace to only operate intermittently. Repaired wire, unit operating properly at.
Dobbs Technician A.
Installed SS2 water safety and tested water safety. Water safety is operating properly. Spoke with homeowners and helped set there thermostats to preferred temperatures. System is operating at this time.
Dobbs Technician A.
DCM2: AC complete, replaced (4) 20x25x4 and (2) 20x25x1 filters replaced A35 belt. Both systems are functional and operating within manufacturer specifications at this time. Systems are R22. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Due to age of equipment multiple part failure is possible at anytime. Maintenance checklist attached. Photo attached. Called Mitch/Adam no answer left voicemail.
Dobbs Technician A.
Completed single system cooling maintenance on, operating properly at this time. Estimate for ss2 watered safety
Dobbs Technician A.
Retuned today to replace XL1050 Trane thermostat and discharge temperature sensor after parts were replaced tested operation of equipment confirming it was heating/cooling properly.Demonstrated how to use thermostat and set thermostat to customer desired set points.
Dobbs Technician A.
Attempted to reach out to Richard with no success but was able to get in contact with Judy with success re-explained findings which they approved estimate will reach out to office to get parts ordered
Dobbs Technician A.
Arrived today due to 2014 Trane not heating/cooling along with reports of fault codes CFG007.01, CFG001.05,CFG006.00, CFG004.01.Upon arrival attempted to test operation of equipment which was unsuccessful due to fault codes holding equipment out.Looked at furnace control board finding no fault codes to be displayed board was displaying “stand-by”.Confirmed equipment was receiving proper voltage along with there was no broken, damaged or arced wires along with no loose connections.Once finished with diagnostic on the indoor equipment began diagnostic on the outdoor equipment removed cover to equipment finding equipment to be displaying “stand-by”.Confirmed there were no broken, damaged, arced wires along all connections were tight and secure.Performed a hard reset on equipment with no success of eliminating error codes.Reached out to Trane technical support which determined the thermostat & outdoor temperature sensor has malfunctioned.Performed factory reset in attempt to bypass issues
"Great Customer Service and Follow Up"
"Great Company, Great Service!"
"Impressed by Dobbs’ professionalism"
"John was great"
"Friendly, Courteous, and Knowledgeable"
