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Decatur Heating and Air
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Local Reviews
for Decatur, GA
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The technicians are described as knowledgeable, respectful, and helpful, providing clear explanations and addressing concerns. Customers appreciate the professionalism, efficiency, and politeness of the Dobbs team. Positive reviews highlight the quality of work, timely responses, and fair pricing. Customers express satisfaction with the services provided, mentioning the technicians' expertise, thoroughness, and ability to explain technical information in a way that is easy to understand. The positive reviews also mention the company's reliability, punctuality, and willingness to go the extra mile to ensure customer satisfaction. However, there are a few negative reviews that mention high costs and a perception of being overcharged. Additionally, some customers express dissatisfaction with the length of time taken to complete the work or the quality of the workmanship. Overall, the reviews suggest that Dobbs provides reliable and efficient HVAC services, with a focus on customer satisfaction and technical expertise. While there are some areas for improvement, the positive reviews outweigh the negative ones, indicating that Dobbs is a reputable and trustworthy company in the HVAC industry.
Excellent servicr
Barbara - Decatur, GA 30033
I havent compared prices but always pleased with the service. Technicians patiently answer questions and seem very knowledgeable.
Excellent service
Barbara - Decatur, GA 30033
Perfect
Barbara - Decatur, GA 30033
Very good
Barbara - Decatur, GA 30033
Thanks Keith D
Barbara - Decatur, GA 30033
Answered all our questions clearly and completely.
Dobbs Technician A.
Arrived today due to 2025 Rheem not cooling which is responsible for the entire house upon arrival thermostat was at 70° with a desired temperature of 62° inspected operation confirming the indoor & outdoor equipment was operational.Once operation was confirmed began diagnostic on the indoor equipment the filter was new not showing any signs of being discolored or clogged.Blower motor was fully operational but displaying an abnormal noise indicating damage has transpired to motor if worsened will cause loss of functionality a quote to replace blower motor has been provided.Capacitor was tested confirming it was weakened a quote to replace capacitor has been provided.Blower wheel was inspected finding it to be extremely dirty when a blower wheel gets dirty it minimizes the efficiency of equipment along with places a strain on equipment and parts which shortens the lifespan of both a quote has been provided to clean blower wheel.Inspected indoor evaporator coil finding it to be extremely
Dobbs Technician A.
DCM2: AC complete, replaced (2) 16x20x1 filters. Both systems are fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Spoke with homeowner about adding surge protector on 102 system due to labor warranty expiring and systems location, tried to find out if they had a whole building surge protector told them that if we had to come back there would be a travel fee but would be willing to void fee if they installed another surge protector on system 104. 102- 1 year labor 10 year part 104- 10 year labor 10 year part
Dobbs Technician A.
Arrived to system not cooling. Found that thermostat was wired improperly, wired thermostat correctly and tested system in cool thermostat had failed. Homeowner had an eco bee, wired in eco bee for cool only, homeowner will need to get eco bee PEK for system to operate in both heat and cool. System is operating in cool at this time.
Dobbs Technician A.
DCM2: AC Completed, (2) 16x25x1 changed Systems are fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions.
Christian R.
Installed new Rheem 2.5 ton A/c unit. New composite pad for outdoor unit, new disconnect box, new electrical whip and new security cage around A/c unit.
Dobbs Technician A.
Repaired gas leak on water heater. Lit pilot light and tested hot water heater. Hot water heater is functioning properly and gas line has no leaks at this time.
Dobbs Technician A.
DCM1: Heat complete, replaced 14x20x1 filter. System is operating within manufacturer specifications at this time. 0ppms of carbon monoxide in the home. Found that system does not have a water safety, spoke with homeowner she decided to wait. Maintenance checklist attached.
Dobbs Technician A.
DCM1: Heat complete, replaced 16x25x1 filter. System is heating at this time and 0ppms of carbon monoxide in the house. No new issues found. Checked gas line on water heater and found a leak, couldn’t get ahold of homeowner need to get approval from homeowner before making the repair. Photos and checklist attached.
Dobbs Technician A.
Completed single system heat maintenance, owner stated he would replace filter. System operating properly at this time.
Dobbs Technician A.
Arrived to thermostat blank, checked for 120v at the indoor unit had 120v. Confirmed 120v going into the transformer however when I checked the 24v side I was getting 0v this means the Transformer had failed and was not converting 120v to 24v. Offered homeowner a new transformer a surge protector and a DCM1 she approved the repairs. Replaced transformer and tested system, system started and is heating currently. Added surge protector wired in parallel per instructions. Will need to return to perform maintenance on system. System is operating at this time.
"Great Customer Service and Follow Up"
"Great Company, Great Service!"
"Impressed by Dobbs’ professionalism"
"John was great"
"Friendly, Courteous, and Knowledgeable"
