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Decatur Heating and Air
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Local Reviews
for Decatur, GA
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The technicians are described as knowledgeable, respectful, and helpful, providing clear explanations and addressing concerns. Customers appreciate the professionalism, efficiency, and politeness of the Dobbs team. Positive reviews highlight the quality of work, timely responses, and fair pricing. Customers express satisfaction with the services provided, mentioning the technicians' expertise, thoroughness, and ability to explain technical information in a way that is easy to understand. The positive reviews also mention the company's reliability, punctuality, and willingness to go the extra mile to ensure customer satisfaction. However, there are a few negative reviews that mention high costs and a perception of being overcharged. Additionally, some customers express dissatisfaction with the length of time taken to complete the work or the quality of the workmanship. Overall, the reviews suggest that Dobbs provides reliable and efficient HVAC services, with a focus on customer satisfaction and technical expertise. While there are some areas for improvement, the positive reviews outweigh the negative ones, indicating that Dobbs is a reputable and trustworthy company in the HVAC industry.
Excellent service
Barbara - Decatur, GA 30033
Perfect
Barbara - Decatur, GA 30033
Very good
Barbara - Decatur, GA 30033
Thanks Keith D
Barbara - Decatur, GA 30033
Answered all our questions clearly and completely.
Service very good as usual
Barbara - Decatur, GA 30033
Dobbs Technician A.
Arrived to system not cooling. Found that thermostat was wired improperly, wired thermostat correctly and tested system in cool thermostat had failed. Homeowner had an eco bee, wired in eco bee for cool only, homeowner will need to get eco bee PEK for system to operate in both heat and cool. System is operating in cool at this time.
Dobbs Technician A.
DCM2: AC Completed, (2) 16x25x1 changed Systems are fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions.
Christian R.
Installed new Rheem 2.5 ton A/c unit. New composite pad for outdoor unit, new disconnect box, new electrical whip and new security cage around A/c unit.
Dobbs Technician A.
Repaired gas leak on water heater. Lit pilot light and tested hot water heater. Hot water heater is functioning properly and gas line has no leaks at this time.
Dobbs Technician A.
DCM1: Heat complete, replaced 14x20x1 filter. System is operating within manufacturer specifications at this time. 0ppms of carbon monoxide in the home. Found that system does not have a water safety, spoke with homeowner she decided to wait. Maintenance checklist attached.
Dobbs Technician A.
DCM1: Heat complete, replaced 16x25x1 filter. System is heating at this time and 0ppms of carbon monoxide in the house. No new issues found. Checked gas line on water heater and found a leak, couldn’t get ahold of homeowner need to get approval from homeowner before making the repair. Photos and checklist attached.
Dobbs Technician A.
Completed single system heat maintenance, owner stated he would replace filter. System operating properly at this time.
Dobbs Technician A.
Arrived to thermostat blank, checked for 120v at the indoor unit had 120v. Confirmed 120v going into the transformer however when I checked the 24v side I was getting 0v this means the Transformer had failed and was not converting 120v to 24v. Offered homeowner a new transformer a surge protector and a DCM1 she approved the repairs. Replaced transformer and tested system, system started and is heating currently. Added surge protector wired in parallel per instructions. Will need to return to perform maintenance on system. System is operating at this time.
Dobbs Technician A.
Arrived to thermostat reset asking for date, entered date into thermostat and set clock. Turned thermostat on heat mode, asked homeowner if she would like me to make sure the system is operating, she said it was okay not to. Set time on the other thermostat.
Dobbs Technician A.
Completed single system heat pump heat maintenance, unit operating properly at this time. Found capacitor on hp weak and contactor charred and pitted. Estimate for replacement is in invoice.
"Great Customer Service and Follow Up"
"Great Company, Great Service!"
"Impressed by Dobbs’ professionalism"
"John was great"
"Friendly, Courteous, and Knowledgeable"
