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Douglasville Heating and Air
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Local Reviews
for Douglasville, GA
Customers say: The reviews exhibit a positive sentiment overall, with a slight inclination towards the positive. The technicians are described as knowledgeable, respectful, and helpful, providing clear explanations and addressing concerns. Customers appreciate the professionalism, efficiency, and politeness of the Dobbs team. Positive reviews highlight the quality of work, timely responses, and fair pricing. Customers express satisfaction with the services provided, mentioning the technicians' expertise, thoroughness, and ability to explain technical information in a way that is easy to understand. The positive reviews also mention the company's reliability, punctuality, and willingness to go the extra mile to ensure customer satisfaction. However, there are a few negative reviews that mention high costs and a perception of being overcharged. Additionally, some customers express dissatisfaction with the length of time taken to complete the work or the quality of the workmanship. Overall, the reviews suggest that Dobbs provides reliable and efficient HVAC services, with a focus on customer satisfaction and technical expertise. While there are some areas for improvement, the positive reviews outweigh the negative ones, indicating that Dobbs is a reputable and trustworthy company in the HVAC industry.
Excellent Service
Ladybugg - Douglasville, GA 30135
Had a great experience with Dobbs Heating and Air! Other companies told me I'd have to wait 3 months for routine A/C maintenance with a 12-hour appointment window — not Dobbs. They offered flexible scheduling and arrived right on time. Mason was friendly, explained everything clearly, and even left me a spare filter. Prompt, efficient, and professional service. Highly recommend!
Great
Lillie - Douglasville, GA 30135
Dobbs does excellent work. They were here to service my air conditioning for the spring and summer seasons and did a great job. As always, they were very professional and answered any questions I had. Thank you Dobbs
Great service!
Shantez - Douglasville, GA 30134
The service provided by Dobbs Heating and Air Inc. was excellent. Mason and Brandon were friendly and knowledgeable and kept me posted about every detail of the services they performed. They did a great job!
Honest and Fair
Barbara - Douglasville, GA 30135
Great service and honest
Excellent
Darrell - Douglasville, GA 30134
Great customer service, knowledgeable, polite, professional! Would recommend them .
Dobbs Technician A.
DCM1: AC complete, replaced 14x25x1 filter. Recommend replacing filter more frequently to keep system clean and operational. System is fully functional and operating within manufacturer specifications at this time. Refrigerant pressures and temperatures are appropriate for indoor and outdoor weather conditions. Found that system doesn’t have any surge protection. Talked to son he said they do have power outages every once in awhile, recommend surge protector to help protect system and main components from over voltage and under voltage issues.
Dobbs Technician A.
Completed single system cooling maintenance. Checked filter, unit operating properly at this time. The system is old R22, due to it being obsolete and no efficiency I recommend unit being replaced.
Dobbs Technician A.
Arrived to thermostat set to cool but system not operating. Found rollout safety open reset rollout safety and confirmed systems operations were proper. Talked to homeowner she said she did run the heat one day and then a couple days after she noticed the ac wasn’t operating. Told homeowner not to run system in heat mode due to system probably rolling out. Asked homeowner if she would like me to check for a crack in the heat exchanger now and she said just to do it on next maintenance. Offered homeowner a comfort advisor and she would like to have one come out but times I had did not align with her schedule office team will need to reach out and schedule a comfort advisor.
Dobbs Technician A.
For today Job i performed a AC maintenance and I explained to Mr Bedgood how important refrigerant levels are. I noticed the unit is slightly under chargers or have a leak an we will need to perform certain steps to determine what will be the next step. I also explained to Mr Bedgood about the importance of his blower wheel and evaporator coil. He wanted estimates an also to get unit charged with leak detection. Everything else checked out fine
Keith D.
Quoted in hvacbizpro and emailed over said they are going to talk about their options
Dobbs Technician A.
Found unit low R410A, upstairs Evaporator Coil leaking, needs to be replaced. Warranty. Picture of model and serial number in picture.
Dobbs Technician A.
Completed single system cooling maintenance, replaced filter, operating properly at this time.
Dobbs Technician A.
Completed single system cooling maintenance, replaced filter, unit operating properly at this time.
Keith D.
Quoted and cussed
Keith D.
Quoted and emailed over in hvacbizpro. Getting other estimates
"Great Customer Service and Follow Up"
"Great Company, Great Service!"
"Impressed by Dobbs’ professionalism"
"John was great"
"Friendly, Courteous, and Knowledgeable"
